Contact SodaSlim — how to reach the editorial team

Last updated: 1 September 2026 · Reviewed by the SodaSlim Editorial Team

SodaSlim (this website) is an independent editorial guide, not the manufacturer or the seller of the SodaSlim capsules. That distinction decides which questions we can answer and which we cannot, so it is worth reading before you write to us.

What we can help with

• Corrections. If a milligram figure, a price or a claim on this site is wrong or out of date, tell us and we will check it against the current label and fix it.
• Editorial and press enquiries. Questions about how we research, how we earn, or how to cite us.
• Privacy requests. Access, correction or deletion requests under our privacy policy.

What we cannot help with

We cannot look up, change, cancel or refund an order, because we never receive one. This site takes no payments and holds no card details. If you have bought SodaSlim, your order lives entirely with the seller: use the support address printed on your order confirmation email, and quote the order number it contains. The 60-day money-back guarantee is administered by them, and it runs from the date of purchase, so contact them well inside the window rather than at the end of it.

SodaSlim customer service, order tracking and cancellations

SodaSlim customer service is run by the company that sells the capsules, not by this website. That single fact answers most of the support questions people arrive here with, so here is where each one actually belongs.

• Order tracking. The tracking number is issued by the seller and emailed to the address you used at checkout. Search that inbox — and your spam folder — for the order confirmation; the tracking link and the carrier are inside it. We never see order records and cannot look one up.
• Refunds and the 60-day guarantee. Refund requests go to the seller’s support address on your confirmation email, quoting the order number. The window runs from the purchase date, so start the request early rather than on day 59.
• Cancelling or stopping a rebill. Orders on the official store are stated as one-time purchases with no automatic renewal. If you are being charged repeatedly, the charge descriptor on your card statement names the biller to contact, and your bank can stop further attempts if the biller will not.
• A phone number. We do not publish one, because we do not have one to publish and inventing a support line for a company we are not part of would be dishonest. Any phone number for SodaSlim should come from your own order confirmation or the official store, never from a third-party page like this one.
• Wrong, damaged or missing bottles. Fulfilment problems are the seller’s to resolve. Photograph the packaging and the lot number before you contact them.

If you have not ordered yet and simply want the official checkout, it is linked from the where to buy section on our home page. Everything a buyer needs from us — the label, the doses, the prices and the guarantee terms — is published there for free.

Before you write about the product itself

Most product questions are already answered from the label: the formula is one capsule daily with 138 mg of caffeine anhydrous, the bottle holds 30 capsules, and the full ingredient list sits in our ingredients section. Suitability questions — pregnancy, blood pressure, heart conditions, anxiety, medication — are for a doctor, not for us.

How to reach us

We do not operate a phone line and we do not accept unsolicited guest posts or link requests. Everything we publish is written in-house and described in our editorial standards.